Refund policy

Return and Replacement Policy

Reevee Mart is committed to delivering high-quality products in perfect condition. In the event that you receive a product that is physically damaged, defective, incorrectly supplied, or differs from the product description on our website, you may be eligible for a return or replacement. This is subject to the conditions outlined below.

Customers must notify us of any issues within forty-eight hours of product delivery by emailing care@reeveemart.com from their registered email address. The email should include the invoice number and clear supporting evidence such as photographs and videos of the unboxing process and the affected items.

To qualify for a return or replacement, the following conditions must be met:

1. The product must have been damaged during shipping or delivery, or there must be an error in the supplied item.

2. The product must be returned in its original packaging, including the manufacturer’s box, the original sales invoice, and all accompanying accessories.

3. Customers must provide supporting evidence as follows:

A. Photographs and video clips clearly showing any damage, leakage, or incorrect items. The unboxing video must begin before the package is opened and clearly show the condition of the products upon receipt.

B. In cases where an item is missing, or the quantity or product differs from what was ordered, the packaging and all items received must be recorded in an unboxing video to enable our verification process.

Upon receiving the necessary documentation, Reevee Mart will review the complaint and respond within five to seven business days. If approved, the customer will be informed and given instructions regarding the return process.

All returned products must be in unused condition and packed in the same manner as originally received, unless they were visibly damaged in transit. In such cases, we will replace the product at no additional cost once damage has been verified using the provided evidence.

After the returned item reaches our warehouse, a quality and quantity check will be conducted. If the returned product meets our return conditions, a replacement or reshipment will be initiated within forty-eight to seventy-two hours. Updated tracking details will be sent to the customer via email.

Please note that Reevee Mart is not responsible for individual allergic reactions to ingredients used in our products. Each product listing on our website includes a comprehensive list of key ingredients. Customers with known allergies or sensitivities are advised to review this information prior to purchase. If irritation occurs, use of the product should be discontinued immediately, and a medical professional should be consulted.